At Crown and Bates, we are committed to protecting your privacy and comply with the General Data Protection Regulations (GDPR) when collecting and processing your personal data. This Privacy Statement explains how we use your personal information and outlines your rights under GDPR.
We handle any personal information provided to us, or held by us, about you in the manner described in this statement. Personal data may be collected through the following methods:
- Written communications (including emails and application forms)
- Our website (using cookies)
- Telephone calls
- Face-to-face meetings
By accepting this Privacy Statement, you acknowledge and agree to the use of your personal information as outlined. If you do not agree, we may need to terminate our relationship and close your account.
Who we are
Crown and Bates controls how your personal data is collected and the purposes for which it is used. As the “data controller,” we ensure compliance with applicable data protection laws.
Personal Data We Collect
The specific data we collect depends on our relationship with you, but typically includes:
- Name
- Date of birth
- Address
- Telephone number
- Email address
- National Insurance number (or equivalent)
- Employment information
- Financial information
Protecting Your Personal Data
Your personal data is protected by law, which allows us to process it only under the following conditions:
- To fulfill a contract we have with you
- To meet legal obligations
- With your consent
- When it is in our legitimate interest
- When it is in the public interest
- When it is necessary for your vital interests
Why We Process Your Personal Data
Activity | Justification |
Open client accounts | Fulfilling contractual/legal obligations |
Manage client accounts (e.g., investment advice, discretionary management, trade execution, payments, and withdrawals) | Fulfilling contractual/legal obligations |
Respond to customer complaints | Fulfilling contractual/legal obligations |
Prevent and detect improper account use, including market abuse | Legal obligations |
Prevent, detect, investigate, and report crime | Legal obligations |
Ensure compliance with corporate governance | Legal obligations |
Execute corporate broking arrangements | Fulfilling contractual/legal obligations |
Exercise our rights set out in contracts or agreements | Fulfilling contractual/legal obligations |
Information We Collect
The information we may collect, use, and process includes:
- Information you provide in application forms or other written communication (including emails)
- Records of correspondence through the website, email, telephone, or other means
- Transaction details carried out with us, whether via phone or other channels
- Details of your visits to our website, including traffic data, location data, weblogs, and other communication data
How Long We Keep Your Personal Data
Crown and Bates retains your data only for the necessary duration. We will keep your personal data for five years from the date we cease doing business with you (e.g., account closure).
Your Rights Over Your Personal Data
We will assist you if you wish to exercise any of your rights under GDPR, including:
- Lodging a complaint with a Data Protection Authority
- Accessing the personal data we hold about you
- Correcting any inaccurate or outdated personal data
- Requesting the erasure of your personal data
- Restricting the processing of your personal data in certain situations
- Transferring your data (data portability) to you or another organization in applicable circumstances
Complaints
If you have concerns about how we handle your personal data, you can contact us at compliance@crownandbates.com or call us on +44 208 123 6065.
Changes to Our Privacy Statement
We may update this Privacy Statement periodically, and any changes will be published on our website: https://www.crownandbates.com/. Previous versions will also remain available on the website. We will notify you of significant changes via email, but we recommend reviewing this statement regularly. If you decline any changes, we may be unable to continue providing certain products or services.
Contacting Us
If you have any concerns or would like more information about how we process your personal data, please contact us at compliance@crownandbates.com or call +44 204 600 3945.
Last Reviewed: March 9, 2024
